Returns & Refunds Policy
At Decoview, due to the custom nature of our products, we generally do not accept returns or offer refunds for change of mind or incorrect selection. All sales are final. We encourage you to carefully review your order before finalising your purchase.
1. No Returns for Change of Mind or Incorrect Selection
Given that our products are custom-made to your specifications, we are unable to accept returns or provide refunds if you simply change your mind or make an incorrect selection. We dedicate significant time and resources to creating a unique product tailored to your needs.
Please ensure all details, measurements, colours, and other specifications are thoroughly checked before confirming your order.
2. Damaged, Defective, or Incorrect Items
While we do not accept returns for change of mind, your satisfaction with the quality and accuracy of your custom product is paramount.
If you receive a product that is:
- Damaged: Physically damaged during shipping.
- Defective: Has a manufacturing fault or defect.
- Incorrect: Does not match the specifications confirmed in your order (e.g., wrong size, colour, or design).
Please contact us immediately, within 24 hours of delivery.
You then have 7 days to send us clear photographic evidence and proof of the damage, defect, or discrepancy. Upon verification, we will work with you to arrange a suitable resolution, which may include repair, replacement, or a refund.
3. Order Cancellation
Because custom orders begin production as soon as payment is received, cancellation may not be possible if production has already commenced, or it may incur a cancellation fee to cover materials and work already completed. If you need to cancel an order, please contact us immediately. We will advise you of your options upon contact.
4. Contact Us
If you have any questions or concerns regarding your order or our policy, please do not hesitate to contact us: sales@decoview.com.au 1300 332 688
This policy is subject to change without notice. Last updated: June 1, 2026.
Talk to a balustrade specialist. It is free.
Tell us the height of the drop, the length of the edge and how you use the space. We will help you choose the panel, the design and the colour, and tell you how to order it.